Policy Information




Palmer Snyder warrants that its products shall be free from defects in original material and workmanship for a period of ten years from the original shipment date. Warranty on sales for rental use is limited to one year. This warranty shall not apply to normal wear and tear or in the event products are damaged as a result of misuse, abuse, vandalism, neglect, accident, improper application and modification or repair by persons not authorized by Palmer Snyder. The 10 year warranty will not apply to product components (i.e. fabric, electrical, etc.) if 10 years exceeds that in which our suppliers offer for warranty. Palmer Snyder reserves the right, at its’ discretion, repair or replace any defects. Any repair or replacement must be approved in advance by Palmer Snyder before any action is taken. Regardless of when notified, changes or cancellations are not binding upon Palmer Snyder until Palmer Snyder issues a written acknowledgment of the change or cancellation. Under no circumstances will changes or cancellations be accepted on any custom fabric, special order or custom product orders. There are no implied warranties of fitness or merchantability, and there are no other express warranties beyond the warranties expressed here.






All merchandise requested to be returned to the originating manufacturer must first be approved and issued a Return Goods Authorization (RGA) number. Please contact the customer service department for an authorized return goods number. All returned goods must be packed in original carton, unused, and in sellable condition. Only product shipped from the originating manufacturer from within the last 30 days may be returned. All product must be returned within 30 days of return authorization date or RGA will be cancelled. Please note that custom product is not returnable to Palmer Snyder. Custom products consist of those containing items not within our standard offering as well as custom laminate. If you have any questions on the nature of your product or order, please contact Palmer Snyder Customer Service at 1.800.535.4519.




Your Personal Information

Palmer Snyder is the sole owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement.

Address Information

Our site uses an order form for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers and financial information. Collected information is used for the sole benefit of Palmer Snyder to send information to customers about orders. This information is also used for billing and to contact you when necessary. Customer information is considered to be an asset of Palmer Snyder and as such may be transferred to another company as part of an acquisition of Palmer Snyder.

Legal Disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our website.